Live Chat Agent for E-Grocery Platform - Yogyakarta

Join Infomedia Nusantara as a Live Chat Agent for our cutting-edge e-grocery platform in Yogyakarta! In this dynamic role, you will be the first point of contact for customers, providing real-time assistance, resolving inquiries, and ensuring a seamless shopping experience. Our platform, based in the heart of Yogyakarta, is revolutionizing the way people shop for groceries online, and we're looking for passionate individuals to help us deliver exceptional customer service.

As a Live Chat Agent, you'll handle customer interactions through our live chat system, using tools like Zendesk and LiveChat. You'll need to be quick-thinking, patient, and capable of handling multiple conversations simultaneously. This role offers a fantastic opportunity to grow your skills in customer service, e-commerce, and online shopping platforms. With Infomedia Nusantara, you'll be part of a team that's committed to innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Provide real-time assistance to customers through live chat, answering questions and resolving inquiries promptly.
• Use our customer relationship management (CRM) system to track customer interactions and ensure follow-ups are made.
• Assist customers with order placement, tracking, and delivery information.
• Handle customer complaints and escalate issues to the appropriate team when necessary.
• Maintain a high level of customer satisfaction by providing friendly, professional, and efficient service.
• Stay updated with our e-grocery platform's features and promotions to provide accurate information to customers.
• Monitor chat queues to ensure timely responses and maintain service levels.
• Contribute to the team's goals by participating in quality assurance and training initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, preferably in a live chat or e-commerce environment.
• Excellent communication skills in both written and spoken Indonesian.
• Familiarity with live chat software such as Zendesk or LiveChat.
• Ability to work in a fast-paced, dynamic environment with multiple tasks.
• Strong problem-solving skills and a customer-focused mindset.
• Basic knowledge of e-grocery platforms and online shopping processes.
• Ability to meet service level agreements and handle high call volumes.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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