Healthcare Customer Service Administrator - Admin Hotline

Join Superb Clinic, a leading healthcare provider in Jakarta, as a Healthcare Customer Service Administrator for our dedicated Admin Hotline. This role is at the heart of our patient support system, ensuring seamless communication and exceptional service for our valued patients.

As a Healthcare Customer Service Administrator, you will be the first point of contact for our patients, handling inquiries, scheduling appointments, and managing patient records. You will work closely with our healthcare professionals to ensure that all patient needs are met efficiently and effectively. This is an opportunity to make a direct impact on patient satisfaction and healthcare service delivery.

Based in Jakarta Selatan, you will be part of a dynamic team in a state-of-the-art facility. We offer a competitive salary, comprehensive benefits, and a supportive work environment. If you are passionate about healthcare and committed to providing excellent customer service, we invite you to join us and help us continue to deliver exceptional care to our patients.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound calls from patients, answering inquiries and providing information about our services.
• Schedule and reschedule appointments for patients, ensuring accurate and timely records.
• Manage patient records and maintain confidentiality and privacy.
• Escalate complex issues to the appropriate healthcare professionals or departments.
• Assist in the coordination of patient referrals and transfers.
• Provide information and support to patients regarding insurance, billing, and payment options.
• Monitor and maintain high standards of customer service and quality assurance.
• Participate in team meetings and training sessions to improve service standards and processes.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a customer service or administrative role, preferably in the healthcare industry.
• Excellent communication and interpersonal skills, with the ability to handle multiple calls and tasks simultaneously.
• Strong organizational skills and attention to detail, with the ability to manage and update patient records accurately.
• Familiarity with healthcare terminology and medical procedures.
• Proficiency in using computer software, including CRM systems and patient management software.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High school diploma or equivalent. Bachelor's degree in healthcare administration, business, or a related field is a plus.
• Certification in healthcare customer service or a related field is a plus.

🛠️ Keahlian

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