Guest Relations Specialist - Premium Sports Bar in Bali

Join Y Sports Bar Bali, where exceptional guest experiences are at the heart of everything we do. As a Guest Relations Specialist, you will play a pivotal role in fostering meaningful connections with our members, ensuring every visit is memorable, personalized, and tailored to their preferences. Located in the vibrant city of Badung, Bali, our premium sports bar offers a unique blend of sports excitement and unparalleled hospitality.

In this role, you will be the face of our establishment, greeting guests with warmth and professionalism, and ensuring they feel valued and appreciated. You will be responsible for managing reservations, coordinating special events, and providing exceptional customer service. With your keen eye for detail and passion for hospitality, you will help create a welcoming environment that keeps our members coming back for more.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests with a warm and professional demeanor, ensuring they feel valued and appreciated.
• Manage reservations and coordinate special events, working closely with the event planning team to ensure seamless execution.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly and effectively.
• Assist in the setup and breakdown of event spaces, ensuring they are ready for use and left clean and tidy.
• Collaborate with the marketing team to promote special events and offers, driving guest engagement and attendance.
• Monitor guest feedback and use it to improve our services and enhance the overall guest experience.
• Maintain a clean and organized workspace, ensuring it meets health and safety standards.
• Stay up-to-date with industry trends and best practices in hospitality and event management.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality or event management industry.
• Proficient in using reservation and event management software such as Eventbrite, Cvent, or similar.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests and team members.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Attention to detail, with a keen eye for ensuring guest satisfaction and a clean, well-maintained workspace.
• Familiarity with the sports bar industry and a passion for sports and entertainment.
• Ability to work well under pressure and in a fast-paced environment.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively with guests and team members.

🛠️ Keahlian

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