Branch Service Associate - Customer Experience Specialist

Join City Savings Bank as a Branch Service Associate in the vibrant heart of Canggu, Bali! This is your opportunity to deliver exceptional financial services while fostering meaningful customer relationships in one of Indonesia’s most dynamic banking environments. As a Branch Service Associate, you'll be the face of our bank, providing personalized service to our valued customers. With a focus on customer experience, you'll help our customers navigate their financial journeys with ease and confidence.

At City Savings Bank, we're committed to providing world-class financial services in a welcoming and inclusive environment. Our Canggu branch is a hub of activity, with a diverse customer base that includes expatriates, locals, and tourists. This role offers a unique opportunity to work in a culturally rich setting while building a career in one of Indonesia's leading banks.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to a diverse clientele, including expatriates, locals, and tourists.
• Assist customers with account opening, transactions, and financial advice.
• Use our banking software, including Core Banking System and Customer Relationship Management (CRM) tools, to process transactions and manage customer accounts.
• Promote our range of financial products and services, such as savings accounts, loans, and investment options.
• Handle customer inquiries and complaints, ensuring they are resolved promptly and professionally.
• Collaborate with the branch team to ensure high standards of service and customer satisfaction.
• Stay up-to-date with industry trends and regulatory requirements to provide informed financial advice.
• Contribute to the overall success of the branch by participating in team meetings and initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum 2 years of experience in customer service or banking, preferably in a retail banking environment.
• Strong communication and interpersonal skills, with the ability to build rapport with a diverse customer base.
• Proficiency in English, both written and spoken.
• Familiarity with banking software and tools, such as Core Banking System and CRM.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Valid ID card and proof of work eligibility in Indonesia.

🛠️ Keahlian

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